Processing Times

Orders are processed within 3-5 business days after purchase confirmation. Processing times may be extended during high-volume periods such as holidays or sales events.
Note: Orders are not processed or shipped on weekends or public holidays.

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Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Please note: Delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers or customs.

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Order Tracking

Once your order has shipped, you will receive an email with a tracking number and link to track your package. Please allow up to 48 hours for tracking information to update.

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Shipping Locations

We currently ship to:

• The United Sates of America
  If your location is not listed, feel free to contact us, and we’ll do our best to accommodate you.

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Customs, Duties, and Taxes (International Orders)

Down Ball Golf is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

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Lost, Stolen, or Damaged Packages

We are not responsible for lost, stolen, or damaged shipments. If your tracking information shows that your package was delivered but you have not received it, please contact the carrier directly. If you need further assistance, feel free to reach out to us at sales@downballgolf.com.

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Address Accuracy

Please ensure that your shipping address is correct when placing your order. We are not responsible for orders shipped to incorrectly entered addresses.

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Questions

If you have any questions about your order or our shipping policies, please contact us at sales@downballgolf.com.